Keynote: Avaya Opening Roundtable

Natalie Keightley - Avaya OneCloud Solutions Marketing, Avaya

Mike Kuch - Avaya OneCloud UCaaS Solutions Marketing, Avaya

Paul Lang - Avaya OneCloud CCaaS Solutions Marketing, Avaya

Steve Brock - Avaya OneCloud CPaaS Solutions Marketing, Avaya

This session, moderated by Natalie Keightley from Avaya, will open the day’s events by providing context to the day’s sessions. Topics discussed include the Everything Customer, how EX and CX must work together, the impact of Digital Workplace, and the increased importance of business composability in delivering effortless customer experiences.

Avaya Roadmap: Get to Know the Avaya OneCloud Contact Center as a Service (CCaaS) Roadmap Direction

Mike Butts - Senior Solutions Marketing Manager; Avaya OneCloud CCaaS, Avaya

Diane Otto - Senior Marketing Manager, Avaya

Much has changed over the past 12 months.  As a result of the pandemic and other market conditions, there is a new paradigm for both your customers and employees. More importantly in the past 12 months is the emergence of the Everything Customer, one who wants it all.  Serving the Everything Customer has significant ramifications for the contact center, employees, tools, and the broader organization.  Your employees are now the Everywhere Employee, working from anywhere. Attend this session to learn how you can serve the Everything Customer with Everywhere Employees using your existing and other innovative technologies from the Avaya OneCloud CCaaS portfolio.

Avaya Roadmap: Unified Communications as a Service (UCaaS): Avaya Cloud Office (ACO)

Craig Iwata - Senior Director, Product Management, Avaya

This session provides an update on Avaya Cloud Office Release 4.0 and a  view of the upcoming roadmap.  Avaya Cloud Office places the customer in control of their communications and delivers a unified communications experience that’s intuitive to use and accessible from a phone, a browser or any mobile device. This past year has been a year of adjustments to a new way of working – busy schedules, spread out teams, and uncertain day-to-day processes. Businesses just like yours have already begun to realize the benefits of a simple communications solution that allows you the freedom to not think about your technology and instead focus on the things that make your business thrive.

Avaya Roadmap: Avaya OneCloud Subscription and Private Cloud

Steve Brock - Director, Avaya OneCloud Solutions Marketing, Avaya

This session will provide an overview of the benefits of Avaya OneCloud Subscription and Avaya OneCloud Private as well as a view of the FY21 roadmaps for each.

Are You Cloud Prepared?

Jayne Hogle - Sr Manager Unified Communication, American Heart Association

Migrating to the Cloud is becoming a high priority for many organizations. In this session, we will analyze several different areas of your telecom ecosystem that can slow your cloud adoption plans. One area that will be covered is how to discover feature functionality that your business needs to right-size your environment to reduce excessive licensing costs. There are also several considerations if you still have legacy equipment in your organization. This session will include how to model an ROI for maximum return on your investment.

Avaya Spaces - User Experience with Anna DiFilippo

Anna DiFilippo - Senior Technical Support Analyst, McMaster University, UTS/Telecommunications

Avaya Spaces, what is all the buzz about this collaborative tool? There are so many applications out there, what's the difference with SPACES? Working from home gave me the opportunity to dive deeper into SPACES and appreciate the functionality, not to mention how user friendly & easy this application is to work with. From a user perspective, I would like to share my experiences with using SPACES for meetings, using the chat feature, working on projects, sharing and collaborating with others and even using it directly from the AVAYA IX WORKPLACE softphone.

SIP: The Prescription for Ailing Environments

Jeff Dhaenens - Team Leader- Network & Telecom, Volkswagen Group of America

Are you still using PRI’s and struggling to convert to SIP?  Having a hard time making an argument why to convert to SIP?  Here are some real world lessons learned in design, benefits learned from a customer’s experience.  Hear how one company has reduced costs, added resiliency, and infrastructure flexibility.

Key Takeaways:

• Lessons learned in SIP/VoIP design

• Not all SIP carriers are the same – what questions to ask

• Real examples of SIP use – and saving the day

Part 1: Tips, tricks, and challenges of operating a contact center in a remote environment.

Mary Doran - Lead Telecom Analyst, Cartus

Chris Grewe - Telecom Engineer, Michigan State University

Aaron Pender - Senior Avaya Systems Administrator, Peckham, Inc.

Lori Wodrich - Senior Systems Engineer, Amerisure Insurance

In this panel discussion, you will hear from industry experts on how they successfully transitioned to operating their contact center in a remote environment. The panelists will share the challenges they faced and the tips and tricks they learned along the way.

911 Solutions—Proactive or Reactive Approach

Thomas Dietrich - Telecommunications & Unified Communication Operations, Washington State Department of Transportation

This session will discuss 911 solutions, provide rationale about adopting a 911 solution, and provide real experiences with the deployment and day-to-day use of the technologies from the perspective of a public agency.

Discussion may include:

• Providing emergency calling ability for teleworkers

• Providing on-site notification, how it is used, and how it does make a difference

• Providing examples and use cases of emergency calling from public phones and how the notifications work to alert Traffic Management

Centers along with PSAP’s Attendees of this session will have working examples as a demonstration of a variety of ways to comply with Kari’s Law and Ray Baum’s Act. Attendees will also understand the need to continue to advocate for 911 and public safety awareness with the understanding that enabling and implementing emergency call handling features is an expected service by employees and the public.

Understanding AADS - The basics

Paul Leatherman - Chair of the Emerging Technologies Council & EVP & Chief Technology Officer, Communication Resources Inc. (CRI)

In this session you will get a high level view of what AADS does and how it works as the centralized "Device Services" solution. We will walk through the basics on requirements for implementation and administration and learn about the newer features like Spaces integration. Overall, you will understand how LDAP provides a seamless client experience.

Part 2: Tips, tricks, and challenges of operating a contact center in a remote environment.

Mary Doran - Lead Telecom Analyst, Cartus

Chris Grewe - Telecom Engineer, Michigan State University

Aaron Pender - Senior Avaya Systems Administrator, Peckham, Inc.

Lori Wodrich - Senior Systems Engineer, Amerisure Insurance

In this panel discussion, you will hear from industry experts on how they successfully transitioned to operating their contact center in a remote environment. The panelists will share the challenges they faced and the tips and tricks they learned along the way.

What’s New in Aura 8.1.3

Nick Kwiatkowski - Manager, Unified Communications Team, Michigan State University

Sam Osheroff - Engineer and Interim Manager, Unified Communication Team, University of Washington

In late 2020 Avaya released the 8.1.3 version of the Aura Suite of products, including System Manager, Session Manager, AES, Communication Manager, and much more.  While it sounds like a small dot release, Avaya packed in a bunch of new features and updates that were a welcome surprise for all of us customers.  We will dive into some of the features you may have missed even if you did do the updates, and others to put on your radar as you plan your upgrade to the latest release.

Avaya Roadmap: Avaya OneCloud Communications Platform as a Service (CPaaS) - (VIEWING 1)

Davide Petramala - Director, GTM Avaya Onecloud CPaaS, Avaya

This roadmap session for the Avaya OneCloud CPaaS will focus on functionality and use cases.

Avaya Roadmap: Unified Communications as a Service (UCaaS): Avaya Spaces - Supporting the New Future of Work - (VIEWING 1)

Roger Wallman - Sr. Manager, UCaaS Solutions Marketing, Avaya

Paul Relf - Sr. Director Product Management, Avaya

We all have workplace productivity apps these days—apps for meetings, apps for team chat, apps for file sharing. And what about all the unexpected projects that show up like fire drills every day? You don’t all those apps to bring it together; you need one—Avaya Spaces. This session covers the latest developments on Avaya Spaces including AI noise elimination, AI-infused presentations, AI background replacement and more. See how Avaya Spaces is combining Video with Workstream Collaboration to support the New Future of Work.

Avaya Roadmap: Avaya Device as a Service (DaaS) - (VIEWING 1)

Steve Brock - Director, Avaya OneCloud Solutions Marketing, Avaya

This session will provide an update on the exciting new devices available from Avaya as well as a going forward roadmap.

Avaya Roadmap: Avaya OneCloud Communications Platform as a Service (CPaaS) - (VIEWING 2)

Davide Petramala - Director, GTM Avaya Onecloud CPaaS, Avaya

Content will be the same as the session above

Avaya Roadmap: Unified Communications as a Service (UCaaS): Avaya Spaces - Supporting the New Future of Work - (VIEWING 2)

Roger Wallman - Sr. Manager, UCaaS Solutions Marketing, Avaya

Paul Relf - Sr. Director Product Management, Avaya

Content will be the same as the session above

Avaya Roadmap: Avaya Device as a Service (DaaS) - (VIEWING 2)

Steve Brock - Director, Avaya OneCloud Solutions Marketing, Avaya

Content will be the same as the session above

Fireside Chat with Guest Keynote Daymond John

Daymond John - American Businessman, Investor, Television Personality, Author, and Motivational Speaker.